Returns & Exchanges

All Miyazato jewellery is bespoke and made to your individual requirements. Before you place your order, we will confirm the agreed specification with you in writing. This may include the design, metal, diamond or gemstone details, ring size, engraving and any other agreed details.

As each piece is made specifically for you, we do not offer returns, refunds or exchanges for a change of mind. This does not affect your statutory rights.

In the unlikely event that your jewellery is not made to the agreed specification, is not as described, or has a manufacturing fault, lease contact us at hello@miyazatodiamonds.com. We will assess the item and discuss the appropriate remedy with you, which may include a repair, alteration, replacement, price reduction or refund where applicable.

Where a repair or replacement is appropriate, we will carry this out within a reasonable time and without significant inconvenience to you. If we confirm that an item does not meet the agreed specification or has a manufacturing fault, we will reimburse reasonable costs of returning the item to us using the insured and tracked method we have agreed with you in advance. Please contact us before returning your jewellery so that we can agree the safest return method.

We are committed to resolving any concerns fairly, promptly and with the care you and your Miyazato piece deserves.

Ring Resizing

We offer one complimentary ring resize as part of our aftercare service, provided the design is suitable for resizing. This service is available once within a jewellery piece’s lifetime.

Some designs cannot be resized safely, including certain full-set eternity rings, tension-set styles and designs with particular stone settings or structural features. Where this applies, we will confirm this with you in writing before you place your order.

Unless we have agreed a different requirement with you in writing, rings are made with a manufacturing tolerance of plus or minus one-quarter of a ring size. A ring within this tolerance will normally be treated as conforming to the agreed ring size.

Any resize outside the complimentary resize service, or any resize required because of a change in finger size after the six-month period, will be quoted for and agreed with you before work begins.

Nothing in this policy affects your statutory rights, including your rights in relation to jewellery that is faulty, not as described, or not made to the agreed specification.