Terms & Conditions

These Terms & Conditions apply to bespoke jewellery commissions placed with Miyazato Limited, trading as Miyazato Diamonds (“Miyazato”, “we”, “us” or “our”).

Please read these terms carefully before confirming a commission. They explain how we work, how orders are accepted, and the rights and responsibilities that apply to both you and Miyazato.

Nothing in these Terms & Conditions affects your statutory rights.

Bespoke commissions

Miyazato creates bespoke engagement rings and fine jewellery to each client’s individual requirements. Your commission may include an agreed design, metal, diamond or gemstone details, ring size, engraving and other specifications.

Before production begins, we will send you a written order confirmation setting out the agreed specification, quotation and estimated completion timeframe. It is your responsibility to review this carefully and notify us of any changes before confirming that you would like to proceed.

Once you confirm the specification in writing and we accept your order, a contract is formed between you and Miyazato Limited.

Design fee, quotation and payment

Where applicable, a £150 design fee is payable at the beginning of the bespoke process. This fee is redeemable against the final price of your Miyazato piece should you proceed with your commission.

All quotations are provided in pounds sterling and include VAT where applicable. A quotation is based on the agreed specification at the time it is issued. If you request changes to the design, materials, diamond or gemstone, ring size or other specifications after your quotation has been accepted, we will confirm any resulting change in price or timeframe with you before proceeding.

A 50% deposit is required before production begins. The remaining balance must be paid in full before your piece is shipped or released for collection. Payments are accepted by bank transfer unless otherwise agreed with you in writing.

Changes and cancellation

We understand that choosing a bespoke piece is an important decision. Before production begins, please contact us as soon as possible if you would like to discuss a change to your order.

Once a bespoke design has been approved, diamonds or gemstones have been sourced, or production has begun, the costs committed to your commission may mean that changes or cancellation are not possible. Where a cancellation is requested after this point, we will discuss the position with you fairly and transparently, taking account of work completed, materials sourced and costs already incurred.

As each piece is made to your individual specification, we do not offer returns, refunds or exchanges for a change of mind. This does not affect your statutory rights.

Timings

We will provide an estimated completion timeframe before you confirm your order. Most bespoke commissions take approximately six to eight weeks from final design approval, although timings may vary depending on the complexity of the design, stone sourcing, workshop availability and any requested changes.

If you have a particular proposal date or occasion in mind, please let us know as early as possible. We will always do our best to work towards it, but estimated timings are not guaranteed dates where a delay is caused by circumstances outside our reasonable control.

Ring sizing and resizing

You are responsible for confirming the ring size you would like us to use. We are happy to offer guidance, including a complimentary ring sizer where appropriate.

Unless we agree otherwise with you in writing, rings are made with a manufacturing tolerance of plus or minus one-quarter of a ring size. A ring within this tolerance will normally be treated as conforming to the agreed size.

We offer one complimentary ring resize within six months of collection or delivery, provided that the design can be safely resized. Some styles cannot be resized safely, including certain full-set eternity rings, tension-set designs and rings with particular stone settings or structural features. Where this applies, we will confirm it with you before you place your order.

Any resize outside this complimentary service, or required because of a change in finger size after the six-month period, will be quoted for and agreed with you before work begins.

Delivery and collection

Your completed piece must be paid for in full before it is shipped or released for collection.

For UK delivery, we will arrange insured and tracked shipping using an appropriate delivery provider. International delivery may also be available. We will confirm the delivery method, estimated delivery timeframe and any applicable shipping costs with you before dispatch.

For international shipments, you are responsible for any import duties, taxes, customs charges or local clearance fees charged by the destination country, unless we agree otherwise with you in writing.

Please ensure that the delivery address and contact details you provide are correct. You may be responsible for reasonable additional delivery costs where an address is incorrect or delivery cannot be completed because no one is available to accept it.

Your jewellery remains at Miyazato’s risk until it is delivered into your physical possession, or the possession of a person you have identified to receive it.

If you would like us to hold your finished piece securely until collection, the remaining balance remains due within 45 days of the date we notify you that it is ready. We may charge reasonable storage and insurance costs after this period, provided that we notify you in advance.

Returns, faults and statutory rights

As every Miyazato piece is made to your individual specification, it is not eligible for return, refund or exchange for a change of mind.

If your jewellery is faulty, not as described, or not made to the agreed specification, please contact us at hello@miyazatodiamonds.com as soon as possible. We will assess the issue and discuss the appropriate remedy with you, which may include a repair, alteration, replacement, price reduction or refund where applicable.

Where a repair or replacement is appropriate, we will carry this out within a reasonable time and without significant inconvenience to you. If we confirm that an item does not meet the agreed specification or has a manufacturing fault, we will reimburse reasonable return costs using the insured and tracked method agreed with you in advance.

Please read our full Returns & Exchanges policy.

Lifetime guarantee and aftercare

Every Miyazato piece is covered by our voluntary lifetime guarantee against manufacturing faults or defects in materials and workmanship. This guarantee is attached to the jewellery and may pass to future owners.

The guarantee does not cover accidental damage, impact, loss, misuse, failure to follow our care guidance, fair wear and tear, or damage caused or contributed to by work undertaken by a third party.

We are pleased to offer a complimentary annual deep clean and polish for Miyazato jewellery. Please see our full Lifetime Guarantee and Jewellery Care Guidelines.

Client photographs and testimonials

We may ask for your permission to share photographs or videos of your finished jewellery, a testimonial, or details of your commission for Miyazato’s website, social media or marketing materials.

Any permission will be requested separately and is entirely optional. Declining consent will not affect your commission, guarantee or access to aftercare services. You may withdraw your consent for future use at any time by contacting us, although this will not affect material already published or printed before we receive your request.

Events outside our control

We are not responsible for delay or failure to perform an obligation where this is caused by an event outside our reasonable control. This may include delays caused by suppliers, couriers, customs authorities, severe weather, industrial action, disruption to transport networks, government action or other unforeseen events.

If such an event affects your commission, we will contact you as soon as reasonably possible and keep you informed of any material effect on the estimated timeframe.

Privacy

We process personal data in accordance with our Privacy Policy. This explains how we collect, use, store and protect your information.

Changes to these terms

We may update these Terms & Conditions from time to time. The terms in force at the date you confirm your commission will apply to that commission, unless a change is required by law or we agree otherwise with you in writing.

Governing law and contact

These Terms & Conditions are governed by the law of England and Wales. Any dispute will be subject to the jurisdiction of the courts of England and Wales.

Miyazato Limited, trading as Miyazato Diamonds, is registered in England and Wales under company number 15263599. Our registered office is at 25 Southampton Buildings, London, WC2A 1AL.

For questions about these Terms & Conditions, please contact us at hello@miyazatodiamonds.com