Jewellery to last a lifetime.

Made to be worn now and cherished for generations.

We offer a lifetime guarantee against manufacturing faults or defects in materials and workmanship on all Miyazato jewellery. This guarantee is attached to your Miyazato piece and may pass to future owners. It is provided in addition to, and does not affect, your statutory rights under applicable consumer law.

Our lifetime guarantee does not cover accidental damage, impacts, loss, misuse, failure to follow our Jewellery Care Guidelines, fair wear and tear, or damage caused by mishandling. Fair wear and tear may include surface scratches, worn claws, thinning of the metal over time, or damage caused by knocks and pressure.

We understand that life happens so during the lifetime of your jewellery, we will replace up to two lost or damaged diamonds or gemstones of 0.20ct or below, free of charge. This benefit is attached to the jewellery and passes to future owners, with a maximum of two complimentary replacements per piece. It applies to individual stones and is subject to assessment by Miyazato. Where an exact replacement is unavailable, we may supply a stone of comparable type, shape, size and quality.

Where a repair is required due to accidental damage, impact or fair wear and tear, we will provide a written quotation before beginning any work. We aim to offer repairs at a fair and transparent price, reflecting the materials and specialist labour required.

Please contact us at hello@miyazatodiamonds.com before returning your jewellery. Once agreed, please return your item using insured and tracked shipping. Miyazato cannot accept responsibility for items lost or damaged in transit where they have not been sent using an agreed insured and tracked delivery method.

Once we receive your jewellery, we will assess whether the issue is due to a manufacturing fault or defect, or to accidental damage, impact or fair wear and tear. Where we confirm a manufacturing fault or defect, we will discuss the appropriate remedy with you and repair or replace the piece free of charge. We will reimburse reasonable, pre-agreed return shipping and insurance costs for confirmed manufacturing faults or defects.

Any repair, resizing, alteration, cleaning, setting work or other work carried out by a third-party jeweller, retailer or workshop will void Miyazato’s voluntary lifetime guarantee. This does not affect your statutory rights.

If you ever have a question about your Miyazato piece or think it may need attention, please get in touch before arranging work elsewhere. We will always be happy to help and advise on the best next step.